Last updated: 9 November 2026

Refund policy

This policy applies to digital products bought from RVH Studio through our Lemon Squeezy shop, such as the Wedding Client Message Kit.

Digital downloads

Because our products are delivered instantly and can't be returned, sales are generally final once you've downloaded them. Please read the product page and FAQ before you buy, and email us if you have any questions.

When we refund

We'll give you a full refund if, within 14 days of buying:

• a file is faulty or won't open and we can't fix it for you,
• the product is clearly different from its description, or
• you were charged twice for the same product by mistake.

If something doesn't work, email us first. Most problems can be fixed quickly, and we'll send you a working file.

How to ask for a refund

Email hello@rvhstudio.com with your order number (from your Lemon Squeezy receipt) and a short description of the problem. We reply within two working days. Approved refunds are processed through Lemon Squeezy back to your original payment method, which usually takes 5–10 working days to reach you.

Your legal rights

This policy doesn't affect any rights you have under consumer law in your country.